General Terms of sale

MaisonCléo

SIRET : 74985698200017

MaisonCléo is a mother-daughter association between the workshop of Nathalie Dewet alias Cléo, qualified seamstress in located in Calais and Marie Dewet, working in communication in the fashion industry in Lille. Clothes and accessories made in France (entirely handmade in the workshop of Cléo) in limited series in quality fabrics only, no synthetic. No stock, made-to-order with a possibility of tailor-made without any extra. The ide ais to share the know-how of Cléo and to make the made in France accessible to everyone.

 

PRICES

All the prices are given in Euros tax inclusive and are calculated as fairly as possible and explained on every product page.

 

PAYMENT

The payments are made on the website by card or paypal and are done safely thanks to the paypal platform. It is also possible to pay by bank transfer or by cheque : Ask it by email after your order at cleoinquiries@gmail.com and we will give you the paiement informations.

 

DELIVERY AND DELIVERY TIME

After you order you will receive a confirmation by email. MaisonCléo is working without any stock and every piece is made-to-order. The delay of delivery can be between two days and two weeks, depending of the numbers of orders and of the overload of work. The maximal delay of the dispatch is 2 weeks from the day of the order.

All the orders are sent from Calais (location of the workshop). The orders are sent by the post via Colissimo with tracking. You will receive a mail the day of the dispach with the tracking number of your order. Each creation will be packed in its tissue paper in a strong carton from la Poste. We ship worldwide with Colissimo International and DHL Express depending on the destination. The shipping fees are calculated at the basket.

RETURNS, EXCHANGES & REFUND

In accordance with the Disposition du Code de la consommation sur la vente à distance (articles L121-16 et suivants du Code de la consommation), the buyer has the right of withdrawal for any reason and will only have the return shipping fees at his charge. The law allows that the buyer has up to 7 days to do this, counting from the delivery of the product. I the deadline expires on a Saturday a Sunday or a bank holiday or other non-working day, it is extended on the next working day. Beyond this, MaisonCléo will be free to refuse the return or the refund. Your enquiries must be sent at cleoinquiries@gmail.com or via the form site.

The return or the exchange of the articles will only be accepted if the articles ordered are returned in perfect condition, not used or damaged or if they are made with your exclusive measurements so they can't be sold again after their return.

The products are returned at your own cost. It is also possible to send us back the product and asking for a adjustment.

 

DATA PROTECTION

MaisonCléo is commited no to reveal with any others informations you communicate to us.

 

CONTACT

For all inquiries, a tailor-made or creation request or simply to send us a little note, write us at cleoinquiries@gmail.com

 

Marie et Cléo.